Customer Support Line

Clinical Support

The right product. On the right patient. At the right time.

You and your staff may occasionally need help in linking the right interventions to your patient needs. And sometimes the best help is a live conversation with an expert.

That’s what we offer through our ConvaTec Clinical Support Line — live access to specialist nurses and product experts who can give you the advice and support you need.

Call us at 0800 289 738 (UK) or 1800 946 938 (ROI). Our experts are available Monday - Friday, 9:00am- 5:00pm.

You can also email us at

We offer other easily accessible, user-friendly resources to help you and your staff achieve the best possible outcomes for the patients in your care. These resources include:

  • Comprehensive Education Programmes
  • World renowned Wound Healing Research Institute
  • Sponsorship of major training and education programmes
  • Customised product formularies linked to care protocols 
  • Audit programme and resources for greater visibility of your patient case load and your care pathways
  • Nationwide clinical support from our Tissue Viability, Podiatry and Vascular experts